Event Refund & Cancellation Policy

This policy applies to event tickets issued, sold or verified through Zanzibella. The Platform provides ticketing, payment confirmation, ticket delivery and verification services. Each event remains organized and managed by the event organizer listed on its page.

When a refund may be available

Refund eligibility follows the event-specific terms published by the organizer when you purchase, together with applicable law. If an event page does not provide separate refund terms:

• Submit a refund request before the event begins.
• Tickets are generally non-refundable after the event has commenced.
• No refund is due solely because a guest does not attend, arrives late or does not use a valid ticket.
• Transaction, payment-processing or administrative charges may be deducted only where the deduction was disclosed and is permitted by applicable law.

All requests should include the ticket or order reference, purchaser's details and proof of payment. Do not send full card numbers or security codes in a support request.

Event cancellation

If an organizer cancels an event, the organizer may offer an eligible refund, a ticket for a rescheduled event, or credit for another event offered by that organizer. Refunds are subject to confirmation and authorization by the organizer and any applicable payment-provider process. The Platform may help verify the transaction and refer the request, but it does not independently guarantee a refund.

The Platform is not responsible for travel, accommodation or other costs related to an event.

Postponement and transfers

Tickets will ordinarily remain valid when an event is postponed or rescheduled. If you cannot attend the new date, contact the organizer to request a refund or another arrangement under the organizer's terms and applicable law.

A ticket may be transferred only where the organizer permits it. Complete any permitted transfer through the Platform or another process approved by the organizer so the ticket can remain valid and verifiable.

How approved refunds are sent

An approved refund will ordinarily be returned through the original payment method or another channel approved by the organizer and payment provider. Processing time depends on the organizer, financial institution and payment-service provider. The Platform may need to wait for the organizer to confirm a cancellation or approve a request before it can proceed.

Complaints and misuse

Submit a refund or cancellation complaint through the Platform's support channels so it can be referred to the relevant organizer. The Platform may assist with communication, transaction verification and dispute resolution; it is not the event organizer and does not independently guarantee refunds.

No refund will be issued for a ticket obtained through fraud, unauthorized resale, chargeback abuse, false information or a process outside approved channels. The Platform or organizer may cancel or restrict a ticket linked to suspected fraud or misuse.

By purchasing, receiving or presenting a ticket, you agree to this policy and any additional terms published by the event organizer. If this policy conflicts with applicable law, the law takes precedence.